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Política de reembolso

Effective Date of Current Policy: November 23rd, 2020


Returns, Refund & Exchange Policy

 

How do I place a return or exchange?

Product didn't work out the way you were hoping?

We understand our product may not be perfect for everyone, so know that you can reach out to hello@lonvitybotanicals.com with your order number and the products you would like to exchange or return, and we'll take care of the rest.

 

What’s your return/refund policy?

If you're looking to return your product, know that we give a 30 day money back guarantee or exchange. Email us at hello@lonvitybotanicals.com and include your order number.

You'll be refunded the full price you paid when checking out, minus original shipping charges.

 

How long does it take to process a return?

We typically give refunds the day of, however your bank may take from 3-5 days to process the order. So please allow 5-7 business days for your refund to process. 

 

What should I do if I receive the wrong product?

Oh we're so sorry for packaging the wrong product! You can send us an email to hello@lonvitybotanicals.com and we will get it right!